Frequently Asked Questions
What is needed to enroll in the Round Up (RU) Savings program?
You must have the following accounts/products to begin: Consumer Checking Account, Round Up Savings Account and a consumer debit card tied to the Checking Account.
Can I view the round up transactions in my digital banking?
Yes. Access to your RU Savings account and activity is available within your digital banking.
Can I change my additional round up amount?
Yes. A new Round Up Savings Enrollment Form is required to edit or remove the additional round up amount. Reach out to us to obtain a new form. The change will take effect for transactions going forward within 1-3 business days from completing the new form.
Is a new Round Up Savings Enrollment Form required if I get a replacement debit card?
- If you receive a replacement debit card due to Mastercard® compromised card alert (of which you received a letter regarding such), natural card expiration, picture card order or worn card, participation in this program will continue and there is no need to re-enroll in the program.
- If you receive a replacement debit card due to confirmed suspicious activity, lost or stolen, participation in this program will not continue and you will need to re-enroll in the program, which will require completion of a new enrollment agreement.
Can I cancel my Round Up Savings Program?
Yes. Please complete the Round Up Savings Revocation Form or call or visit your local branch to cancel. This Form only cancels the rounding up of their debit card transactions (and any additional round up amount selected). The RU Savings Account will remain open until you choose to close it. This will take effect within 1-3 banking days.